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Ten Principles Behind Great Customer Experiences, The
Engelsk Paperback
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Ten Principles Behind Great Customer Experiences, The
Engelsk Paperback

292 kr
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Om denne bog

Overall WINNER - CMI Management Book of the Year 2014

WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

Create a great customer experience whoever you are.

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are.

For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

Product detaljer
Sprog:
Engelsk
Sider:
240
ISBN-13:
9780273775089
Indbinding:
Paperback
Udgave:
ISBN-10:
0273775081
Kategori:
Udg. Dato:
13 dec 2012
Længde:
16mm
Bredde:
233mm
Højde:
156mm
Forlag:
Pearson Education Limited
Oplagsdato:
13 dec 2012
Forfatter(e):
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