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Difficult Conversations
- How to Discuss What Matters Most
Engelsk
Bogcover for Difficult Conversations af Douglas Stone, Bruce Patton, Sheila Heen, 9780670921348
Specifikationer
Sprog:
Engelsk
Sider:
352
ISBN-13:
9780670921348
Indbinding:
Paperback
ISBN-10:
0670921343
Udg. Dato:
3 nov 2011
Størrelse i cm:
19,7 x 13,0 x 2,2
Oplagsdato:
3 nov 2011

Difficult Conversations

- How to Discuss What Matters Most
Engelsk
Paperback 2011
Format:

Bog beskrivelse

The 10th anniversary edition of the classic guide to handling life''s toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:

- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone''s opinion of themselves)

Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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Specifikationer
Sprog:
Engelsk
Sider:
352
ISBN-13:
9780670921348
Indbinding:
Paperback
ISBN-10:
0670921343
Udg. Dato:
3 nov 2011
Størrelse i cm:
19,7 x 13,0 x 2,2
Oplagsdato:
3 nov 2011
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