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Managing Service Operations
- Design and Implementation
Engelsk
Bogcover for Managing Service Operations af Sadie Shinkins, William J Hollins, 9781412929530
Specifikationer
Sprog:
Engelsk
Sider:
312
ISBN-13:
9781412929530
Indbinding:
Paperback
ISBN-10:
1412929539
Kategori:
Udg. Dato:
18 sep 2006
Størrelse i cm:
24,1 x 17,0 x 1,8
Oplagsdato:
18 sep 2006

Managing Service Operations

- Design and Implementation
Engelsk
Paperback 2006
Format:

Bog beskrivelse

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee

Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory.

Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include:

- Chapter objectives;

- Short cases;

- Student exercises;

- Chapter summaries;

- Further reading section;

- A glossary of key terms.

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Specifikationer
Sprog:
Engelsk
Sider:
312
ISBN-13:
9781412929530
Indbinding:
Paperback
ISBN-10:
1412929539
Kategori:
Udg. Dato:
18 sep 2006
Størrelse i cm:
24,1 x 17,0 x 1,8
Oplagsdato:
18 sep 2006
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