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Meeting Customer Needs
Af: Ian Smith
Engelsk
Bogcover for Meeting Customer Needs af Ian Smith, 9780750659840
Specifikationer
Sprog:
Engelsk
Sider:
232
ISBN-13:
9780750659840
Indbinding:
Paperback
Udgave:
3
ISBN-10:
075065984X
Kategori:
Udg. Dato:
1 okt 2003
Størrelse i cm:
19,1 x 24,6 x 1,2
Oplagsdato:
1 okt 2003
Forfatter(e):

Meeting Customer Needs

Af: Ian Smith
Engelsk
Paperback 2003
Format:

Bog beskrivelse
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.

A new website available for use with the text to provide revision notes and lecturers'' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

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Specifikationer
Sprog:
Engelsk
Sider:
232
ISBN-13:
9780750659840
Indbinding:
Paperback
Udgave:
3
ISBN-10:
075065984X
Kategori:
Udg. Dato:
1 okt 2003
Størrelse i cm:
19,1 x 24,6 x 1,2
Oplagsdato:
1 okt 2003
Forfatter(e):
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