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The House of Quality in a Minute

- A Guide to Quality Function Deployment
Af: Christine N. Madu Engelsk Hardback

The House of Quality in a Minute

- A Guide to Quality Function Deployment
Af: Christine N. Madu Engelsk Hardback
Tjek vores konkurrenters priser

Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers’ requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The book will therefore include information on related quality initiatives such as: · Identification of customer needs · Benchmarking & re-engineering · Strategic planning · Quality assurance · Stakeholder teams · Cost control & productivity improvement  · Six sigma  · Process change initiative

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Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers’ requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The book will therefore include information on related quality initiatives such as: · Identification of customer needs · Benchmarking & re-engineering · Strategic planning · Quality assurance · Stakeholder teams · Cost control & productivity improvement  · Six sigma  · Process change initiative

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Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 154
ISBN-13: 9781641139045
Indbinding: Hardback
Udgave:
ISBN-10: 1641139048
Kategori: Produktionsstyring og kvalitetsledelse
Udg. Dato: 9 dec 2019
Længde: 3mm
Bredde: 239mm
Højde: 53mm
Forlag: Emerald Publishing Inc
Oplagsdato: 9 dec 2019
Forfatter(e): Christine N. Madu
Forfatter(e) Christine N. Madu

Kategori Produktionsstyring og kvalitetsledelse

ISBN-13 9781641139045

Sprog Engelsk

Indbinding Hardback

Sider 154

Udgave

Længde 3mm

Bredde 239mm

Højde 53mm

Udg. Dato 9 dec 2019

Oplagsdato 9 dec 2019

Forlag Emerald Publishing Inc

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