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Managing Professional Service Delivery

- 9 Rules for Success
Af: Francis J. Smith, Stephen D. Egan Jr., Barry M. Mundt
Engelsk Hardback
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Managing Professional Service Delivery

- 9 Rules for Success
Af: Francis J. Smith, Stephen D. Egan Jr., Barry M. Mundt
Engelsk Hardback
Hardback
887 kr
Tilføj til kurv
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23 - 25 hverdage
Om denne bog

Although the nature of service delivery varies significantly from profession to profession, the way the service is delivered tends to be fairly consistent among professions—or, at least, it should be. A step-by-step guide, Managing Professional Service Delivery—9 Rules for Success describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-term success in the professional services industry. It details engagement-tested methods for success at every step in delivering a professional service and includes real-life examples from a number of professional service organizations.

Here’s What You Get:

  • The steps for how to develop your niche in the marketplace
  • A structure for how to manage professional service delivery, from start to finish
  • Tips on how to set up an environment and develop a culture that will result in superior service delivery—such that the delivery process incorporates rigorous internal discipline and control
  • Discussion of rapid implementation and deployment concepts that can be attained without compromising internal discipline and control
  • Examples of documentation standards for professional service proposals and deliverables (reports)
  • Discussion of application of the 9 Rules for Success
      in two engagements conducted by the authors

    • The authors draw on their many years of experience in the field of management science to lay out procedures, tools, and techniques that address each step of the life cycle of an engagement—from definition of the services to be delivered, to evaluation of the results with the client. They take a back-to-basics approach that can be used in any size organization, from a sole practitioner to a firm of up to 75 practitioners and support staff as well as larger firms that also may be experiencing sustainability issues with their process improvement initiatives. The book guides you—starting with the 9 Rules—through the maze of obstacles in delivering your professional service.

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    Product detaljer
    Sprog:
    Engelsk
    Sider:
    167
    ISBN-13:
    9781439851425
    Indbinding:
    Hardback
    Udgave:
    ISBN-10:
    1439851425
    Kategori:
    Udg. Dato:
    5 jun 2014
    Længde:
    15mm
    Bredde:
    162mm
    Højde:
    240mm
    Forlag:
    Taylor & Francis Inc
    Oplagsdato:
    5 jun 2014
    Forfatter(e):
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