Store besparelser
Hurtig levering
Gemte
Log ind
0
Kurv
Bøger
Bestsellers
Kommer snart
Nyheder
Spil og hobby
Hjem
Kategorier
Bestsellers
Kommer snart
Nyheder
FAQ
Konto
Kontakt
Kurv
  1. Bog
  2. Specifik ledelse
  3. Produktionsstyring og kvalitetsledelse

More Is More

- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Af: Blake Morgan Engelsk Hardback

More Is More

- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Af: Blake Morgan Engelsk Hardback
Tjek vores konkurrenters priser

“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario.  

Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more:

Design something special

Offer a strong employee experience

Modernize with technology

Obsess over the customer

Reward responsibility and accountability

Embrace disruption and innovation

More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.

Vis mere
Tjek vores konkurrenters priser
Normalpris
kr 288
Fragt: 39 kr
6 - 8 hverdage
20 kr
Pakkegebyr
God 4 anmeldelser på
Tjek vores konkurrenters priser

“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario.  

Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more:

Design something special

Offer a strong employee experience

Modernize with technology

Obsess over the customer

Reward responsibility and accountability

Embrace disruption and innovation

More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.

Vis mere
Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 198
ISBN-13: 9781138046788
Indbinding: Hardback
Udgave:
ISBN-10: 1138046787
Kategori: Produktionsstyring og kvalitetsledelse
Udg. Dato: 9 maj 2017
Længde: 20mm
Bredde: 162mm
Højde: 235mm
Forlag: Taylor & Francis Ltd
Oplagsdato: 9 maj 2017
Forfatter(e): Blake Morgan
Forfatter(e) Blake Morgan

Kategori Produktionsstyring og kvalitetsledelse

ISBN-13 9781138046788

Sprog Engelsk

Indbinding Hardback

Sider 198

Udgave

Længde 20mm

Bredde 162mm

Højde 235mm

Udg. Dato 9 maj 2017

Oplagsdato 9 maj 2017

Forlag Taylor & Francis Ltd

Vi anbefaler også
Rosamunde Pilcher Vejen hjem
Vejen hjem
Rosamunde Pilcher
66 kr
Kategori sammenhænge