Store besparelser
Hurtig levering
Fri fragt over 499,-
Gemte
Log ind
0
Kurv
Kurv
A Guide to Customer Service Skills for the Service Desk Professional
Engelsk
Bogcover for A Guide to Customer Service Skills for the Service Desk Professional af Donna Knapp, 9780538748537
Specifikationer
Sprog:
Engelsk
Sider:
400
ISBN-13:
9780538748537
Indbinding:
Paperback
Udgave:
3
ISBN-10:
0538748532
Kategori:
Udg. Dato:
15 mar 2010
Størrelse i cm:
2,5 x 18,5 x 22,6
Oplagsdato:
15 mar 2010
Forfatter(e):

A Guide to Customer Service Skills for the Service Desk Professional

Engelsk
Paperback 2010
Format:

Bog beskrivelse
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
... Vis mere

Forlags Vejl. pris
978,65 kr
Hos Booktok
874 kr
spar 11%
Læg i kurv nu
Sikker betaling
23 - 25 hverdage

Specifikationer
Sprog:
Engelsk
Sider:
400
ISBN-13:
9780538748537
Indbinding:
Paperback
Udgave:
3
ISBN-10:
0538748532
Kategori:
Udg. Dato:
15 mar 2010
Størrelse i cm:
2,5 x 18,5 x 22,6
Oplagsdato:
15 mar 2010
Forfatter(e):
Finder produkter...
Kategori sammenhænge