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A Guide to Customer Service Skills for the Service Desk Professional
Engelsk Paperback
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A Guide to Customer Service Skills for the Service Desk Professional
Engelsk Paperback

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Om denne bog
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
Product detaljer
Sprog:
Engelsk
Sider:
400
ISBN-13:
9780538748537
Indbinding:
Paperback
Udgave:
3
ISBN-10:
0538748532
Kategori:
Udg. Dato:
15 mar 2010
Længde:
226mm
Bredde:
185mm
Højde:
25mm
Forlag:
Cengage Learning, Inc
Oplagsdato:
15 mar 2010
Forfatter(e):
Kategori sammenhænge