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A Hotel Manager's Handbook
- 189 Techniques for Achieving Exceptional Guest Satisfaction
Engelsk
Bogcover for A Hotel Manager's Handbook af Vincent P. Magnini, Carol J. Simon, 9781771883481
Specifikationer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9781771883481
Indbinding:
Paperback
ISBN-10:
1771883480
Kategori:
Udg. Dato:
15 dec 2015
Størrelse i cm:
15,4 x 22,9 x 1,4
Oplagsdato:
15 dec 2015

A Hotel Manager's Handbook

- 189 Techniques for Achieving Exceptional Guest Satisfaction
Engelsk
Paperback 2015
Format:

Bog beskrivelse

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.

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Specifikationer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9781771883481
Indbinding:
Paperback
ISBN-10:
1771883480
Kategori:
Udg. Dato:
15 dec 2015
Størrelse i cm:
15,4 x 22,9 x 1,4
Oplagsdato:
15 dec 2015
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