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Building A World Class Service Organization (Assessment Tool)
Engelsk Paperback
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Building A World Class Service Organization (Assessment Tool)
Engelsk Paperback

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Om denne bog

 

Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.

Product detaljer
Sprog:
Engelsk
Sider:
34
ISBN-13:
9781944659455
Indbinding:
Paperback
Udgave:
ISBN-10:
1944659455
Udg. Dato:
31 dec 2017
Længde:
0mm
Bredde:
0mm
Højde:
0mm
Forlag:
World Scientific Publishing Co Inc (USA)
Oplagsdato:
31 dec 2017
Forfatter(e):
Kategori sammenhænge