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Building A World Class Service Organization (Assessment Tool)
Engelsk
Bogcover for Building A World Class Service Organization (Assessment Tool) af Jochen Wirtz, 9781944659455
Specifikationer
Sprog:
Engelsk
Sider:
34
ISBN-13:
9781944659455
Indbinding:
Paperback
ISBN-10:
1944659455
Udg. Dato:
31 dec 2017
Størrelse i cm:
Oplagsdato:
31 dec 2017
Forfatter(e):

Building A World Class Service Organization (Assessment Tool)

Engelsk
Paperback 2017
Format:

Bog beskrivelse

 

Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.

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Specifikationer
Sprog:
Engelsk
Sider:
34
ISBN-13:
9781944659455
Indbinding:
Paperback
ISBN-10:
1944659455
Udg. Dato:
31 dec 2017
Størrelse i cm:
Oplagsdato:
31 dec 2017
Forfatter(e):
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