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Call Centers For Dummies

Af: Afshan Kinder, Bruce Simpson, Real Bergevin, Winston Siegel Engelsk Paperback

Call Centers For Dummies

Af: Afshan Kinder, Bruce Simpson, Real Bergevin, Winston Siegel Engelsk Paperback
Tjek vores konkurrenters priser
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
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Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 384
ISBN-13: 9780470677438
Indbinding: Paperback
Udgave: 2
ISBN-10: 0470677430
Kategori: Kundeservice
Udg. Dato: 17 sep 2010
Længde: 22mm
Bredde: 189mm
Højde: 234mm
Forlag: John Wiley & Sons Inc
Oplagsdato: 17 sep 2010
Forfatter(e): Afshan Kinder, Bruce Simpson, Real Bergevin, Winston Siegel
Forfatter(e) Afshan Kinder, Bruce Simpson, Real Bergevin, Winston Siegel

Kategori Kundeservice

ISBN-13 9780470677438

Sprog Engelsk

Indbinding Paperback

Sider 384

Udgave 2

Længde 22mm

Bredde 189mm

Højde 234mm

Udg. Dato 17 sep 2010

Oplagsdato 17 sep 2010

Forlag John Wiley & Sons Inc

Kategori sammenhænge