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Consumer Management in the Internet Age
- How Customers Became Managers in the Modern Workplace
Engelsk
Bogcover for Consumer Management in the Internet Age af Joshua Sperber, 9781498592239
Specifikationer
Sprog:
Engelsk
Sider:
154
ISBN-13:
9781498592239
Indbinding:
Paperback
ISBN-10:
1498592236
Kategori:
Udg. Dato:
2 jul 2021
Størrelse i cm:
15,1 x 22,9 x 1,2
Oplagsdato:
2 jul 2021
Forfatter(e):

Consumer Management in the Internet Age

- How Customers Became Managers in the Modern Workplace
Engelsk
Paperback 2021
Format:

Bog beskrivelse
Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and—sometimes unwittingly—discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), Joshua Sperber analyzes how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors.
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Specifikationer
Sprog:
Engelsk
Sider:
154
ISBN-13:
9781498592239
Indbinding:
Paperback
ISBN-10:
1498592236
Kategori:
Udg. Dato:
2 jul 2021
Størrelse i cm:
15,1 x 22,9 x 1,2
Oplagsdato:
2 jul 2021
Forfatter(e):
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