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Customer Management Excellence
- Successful Strategies from Service Leaders
Engelsk
Bogcover for Customer Management Excellence af Mike Faulkner, 9780470848531
Specifikationer
Sprog:
Engelsk
Sider:
224
ISBN-13:
9780470848531
Indbinding:
Hardback
ISBN-10:
0470848537
Kategori:
Udg. Dato:
25 okt 2002
Størrelse i cm:
23,5 x 15,1 x 2,2
Oplagsdato:
25 okt 2002
Forfatter(e):

Customer Management Excellence

- Successful Strategies from Service Leaders
Engelsk
Hardback 2002
Format:

Bog beskrivelse
CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success.
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Specifikationer
Sprog:
Engelsk
Sider:
224
ISBN-13:
9780470848531
Indbinding:
Hardback
ISBN-10:
0470848537
Kategori:
Udg. Dato:
25 okt 2002
Størrelse i cm:
23,5 x 15,1 x 2,2
Oplagsdato:
25 okt 2002
Forfatter(e):
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