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Customer Satisfaction Measurement for ISO 9000: 2000
Engelsk
Bogcover for Customer Satisfaction Measurement for ISO 9000: 2000 af Bill Self, Greg Roche, 9780750655132
Specifikationer
Sprog:
Engelsk
Sider:
160
ISBN-13:
9780750655132
Indbinding:
Paperback
ISBN-10:
0750655135
Kategori:
Udg. Dato:
11 dec 2001
Størrelse i cm:
23,4 x 15,6
Oplagsdato:
11 dec 2001
Forfatter(e):

Customer Satisfaction Measurement for ISO 9000: 2000

Engelsk
Paperback 2001
Format:

Bog beskrivelse
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.



Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.





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Specifikationer
Sprog:
Engelsk
Sider:
160
ISBN-13:
9780750655132
Indbinding:
Paperback
ISBN-10:
0750655135
Kategori:
Udg. Dato:
11 dec 2001
Størrelse i cm:
23,4 x 15,6
Oplagsdato:
11 dec 2001
Forfatter(e):
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