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Customer Service Over the Phone
- Techniques and Technology for Handling Customers Over the Phone
Engelsk
Bogcover for Customer Service Over the Phone af Stephen Coscia, 9781578200467
Specifikationer
Sprog:
Engelsk
Sider:
144
ISBN-13:
9781578200467
Indbinding:
Paperback
Udgave:
5
ISBN-10:
1578200466
Kategori:
Udg. Dato:
11 jan 1999
Størrelse i cm:
23,0 x 15,3 x 0,8
Oplagsdato:
11 jan 1999
Forfatter(e):

Customer Service Over the Phone

- Techniques and Technology for Handling Customers Over the Phone
Engelsk
Paperback 1999
Format:

Bog beskrivelse
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
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Specifikationer
Sprog:
Engelsk
Sider:
144
ISBN-13:
9781578200467
Indbinding:
Paperback
Udgave:
5
ISBN-10:
1578200466
Kategori:
Udg. Dato:
11 jan 1999
Størrelse i cm:
23,0 x 15,3 x 0,8
Oplagsdato:
11 jan 1999
Forfatter(e):
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