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Dealing with Difficult People

- Fast, Effective Strategies for Handling Problem People
Af: Roy Lilley Engelsk Hardback

Dealing with Difficult People

- Fast, Effective Strategies for Handling Problem People
Af: Roy Lilley Engelsk Hardback
Tjek vores konkurrenters priser

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you''ll make fast progress, quickly reach your goals and create lasting success in your career.

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Tjek vores konkurrenters priser
Normalpris
kr 336
Fragt: 39 kr
6 - 8 hverdage
20 kr
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God 4 anmeldelser på
Tjek vores konkurrenters priser

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you''ll make fast progress, quickly reach your goals and create lasting success in your career.

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Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 160
ISBN-13: 9780749498795
Indbinding: Hardback
Udgave:
ISBN-10: 074949879X
Kategori: Kundeservice
Udg. Dato: 3 jun 2019
Længde: 16mm
Bredde: 224mm
Højde: 149mm
Forlag: Kogan Page Ltd
Oplagsdato: 3 jun 2019
Forfatter(e): Roy Lilley
Forfatter(e) Roy Lilley

Kategori Kundeservice

ISBN-13 9780749498795

Sprog Engelsk

Indbinding Hardback

Sider 160

Udgave

Længde 16mm

Bredde 224mm

Højde 149mm

Udg. Dato 3 jun 2019

Oplagsdato 3 jun 2019

Forlag Kogan Page Ltd

Kategori sammenhænge