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Delivering Fantastic Customer Experience

- How to Turn Customer Satisfaction Into Customer Relationships
Af: Daniel Lafreniere Engelsk Paperback

Delivering Fantastic Customer Experience

- How to Turn Customer Satisfaction Into Customer Relationships
Af: Daniel Lafreniere Engelsk Paperback
Tjek vores konkurrenters priser

If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period.

Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game.

In this book, you will learn:

• What customer experience truly is.

• How emotions can increase customer loyalty…or make customers ditch a brand.

• Which behaviors and attitudes lose customers.

• Ten easy, practical, and proven ways to immediately improve your customer experience.

• What renowned companies do to offer the best customer experience.

This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers.

No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.

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Tjek vores konkurrenters priser
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Tjek vores konkurrenters priser

If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period.

Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game.

In this book, you will learn:

• What customer experience truly is.

• How emotions can increase customer loyalty…or make customers ditch a brand.

• Which behaviors and attitudes lose customers.

• Ten easy, practical, and proven ways to immediately improve your customer experience.

• What renowned companies do to offer the best customer experience.

This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers.

No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.

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Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 94
ISBN-13: 9780367346034
Indbinding: Paperback
Udgave:
ISBN-10: 0367346036
Kategori: Produktionsstyring og kvalitetsledelse
Udg. Dato: 1 nov 2019
Længde: 7mm
Bredde: 136mm
Højde: 202mm
Forlag: Taylor & Francis Ltd
Oplagsdato: 1 nov 2019
Forfatter(e): Daniel Lafreniere
Forfatter(e) Daniel Lafreniere

Kategori Produktionsstyring og kvalitetsledelse

ISBN-13 9780367346034

Sprog Engelsk

Indbinding Paperback

Sider 94

Udgave

Længde 7mm

Bredde 136mm

Højde 202mm

Udg. Dato 1 nov 2019

Oplagsdato 1 nov 2019

Forlag Taylor & Francis Ltd

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