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Designing Complaint Handling And Service Recovery Strategies

Af: Jochen Wirtz Engelsk Paperback

Designing Complaint Handling And Service Recovery Strategies

Af: Jochen Wirtz Engelsk Paperback
Tjek vores konkurrenters priser

 

The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds customer loyalty or it watches its customers take their business elsewhere. Designing Complaint Handling and Service Recovery Strategies is the 11th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

Tjek vores konkurrenters priser
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The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds customer loyalty or it watches its customers take their business elsewhere. Designing Complaint Handling and Service Recovery Strategies is the 11th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

Produktdetaljer
Sprog: Engelsk
Sider: 72
ISBN-13: 9781944659394
Indbinding: Paperback
Udgave:
ISBN-10: 1944659390
Kategori: Kundeservice
Udg. Dato: 21 nov 2017
Længde: 0mm
Bredde: 0mm
Højde: 0mm
Forlag: World Scientific Publishing Co Inc (USA)
Oplagsdato: 21 nov 2017
Forfatter(e): Jochen Wirtz
Forfatter(e) Jochen Wirtz


Kategori Kundeservice


ISBN-13 9781944659394


Sprog Engelsk


Indbinding Paperback


Sider 72


Udgave


Længde 0mm


Bredde 0mm


Højde 0mm


Udg. Dato 21 nov 2017


Oplagsdato 21 nov 2017


Forlag World Scientific Publishing Co Inc (USA)

Kategori sammenhænge