Store besparelser
Hurtig levering
Fri fragt over 499,-
90 dages retur
Gemte
Log ind
0
Kurv
Kurv
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Engelsk
Bogcover for Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way af Joseph Michelli, 9780071806305
Specifikationer
Sprog:
Engelsk
Sider:
304
ISBN-13:
9780071806305
Indbinding:
Hardback
ISBN-10:
007180630X
Udg. Dato:
16 dec 2015
Størrelse i cm:
16,5 x 23,7 x 3,3
Oplagsdato:
16 dec 2015
Forfatter(e):

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Engelsk
Hardback 2015
Format:

Bog beskrivelse

A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class across all brands and industries.

The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership’s vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company’s brand promise, “the best or nothing.”

... Vis mere

Forlags Vejl. pris
431,02 kr
Hos Booktok
292 kr
spar 32%
Læg i kurv nu
Sikker betaling
90 dages retur
6 - 8 hverdage

Specifikationer
Sprog:
Engelsk
Sider:
304
ISBN-13:
9780071806305
Indbinding:
Hardback
ISBN-10:
007180630X
Udg. Dato:
16 dec 2015
Størrelse i cm:
16,5 x 23,7 x 3,3
Oplagsdato:
16 dec 2015
Forfatter(e):
Finder produkter...
Kategori sammenhænge