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Emotional Labor
- Putting the Service in Public Service
Engelsk
Bogcover for Emotional Labor af Meredith A. Newman, Sharon H. Mastracci, Mary E. Guy, 9780765621177
Specifikationer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9780765621177
Indbinding:
Paperback
ISBN-10:
0765621177
Udg. Dato:
14 nov 2014
Størrelse i cm:
23,1 x 14,9 x 2,2
Oplagsdato:
14 nov 2014

Emotional Labor

- Putting the Service in Public Service
Engelsk
Paperback 2014
Format:

Bog beskrivelse
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
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Specifikationer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9780765621177
Indbinding:
Paperback
ISBN-10:
0765621177
Udg. Dato:
14 nov 2014
Størrelse i cm:
23,1 x 14,9 x 2,2
Oplagsdato:
14 nov 2014
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