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How to Get Things Right
- A Guide to Finding and Fixing Service Delivery Problems
Engelsk
Bogcover for How to Get Things Right af Beatriz Munoz-Seca, 9783030140878
Specifikationer
Sprog:
Engelsk
Sider:
188
ISBN-13:
9783030140878
Indbinding:
Hardback
ISBN-10:
3030140873
Kategori:
Udg. Dato:
27 jun 2019
Størrelse i cm:
16,2 x 24,1 x 2,2
Oplagsdato:
27 jun 2019
Forfatter(e):

How to Get Things Right

- A Guide to Finding and Fixing Service Delivery Problems
Engelsk
Hardback 2019
Format:

Bog beskrivelse

In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:

  • Explore hidden capacity
  • Implement new ideas by transforming pop-ups into prototypes
  • Discover knowledge pills to accelerate learning
  • Develop service modules and problem tracks
  • Put problem solving at the heart of excellent service delivery

Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right. 

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Specifikationer
Sprog:
Engelsk
Sider:
188
ISBN-13:
9783030140878
Indbinding:
Hardback
ISBN-10:
3030140873
Kategori:
Udg. Dato:
27 jun 2019
Størrelse i cm:
16,2 x 24,1 x 2,2
Oplagsdato:
27 jun 2019
Forfatter(e):
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