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Improving Productivity and Service in Depot Businesses

- How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction
Af: Colin Woodland Engelsk Paperback

Improving Productivity and Service in Depot Businesses

- How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction
Af: Colin Woodland Engelsk Paperback
Tjek vores konkurrenters priser

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are:

  • People management

  • Fleet management

  • Route scheduling

  • Optimisation of non-productive (on-depot) time

  • Driver debrief

  • Customer service and complaint management and measurement

  • Key performance indicators

  • The operating rhythm

  • Continuous improvement

Vis mere
Tjek vores konkurrenters priser
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kr 450
Fragt: 39 kr
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20 kr
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Tjek vores konkurrenters priser

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are:

  • People management

  • Fleet management

  • Route scheduling

  • Optimisation of non-productive (on-depot) time

  • Driver debrief

  • Customer service and complaint management and measurement

  • Key performance indicators

  • The operating rhythm

  • Continuous improvement

Vis mere
Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 202
ISBN-13: 9781032347813
Indbinding: Paperback
Udgave:
ISBN-10: 1032347813
Kategori: Produktionsstyring og kvalitetsledelse
Udg. Dato: 23 dec 2022
Længde: 14mm
Bredde: 251mm
Højde: 177mm
Forlag: Taylor & Francis Ltd
Oplagsdato: 23 dec 2022
Forfatter(e): Colin Woodland
Forfatter(e) Colin Woodland

Kategori Produktionsstyring og kvalitetsledelse

ISBN-13 9781032347813

Sprog Engelsk

Indbinding Paperback

Sider 202

Udgave

Længde 14mm

Bredde 251mm

Højde 177mm

Udg. Dato 23 dec 2022

Oplagsdato 23 dec 2022

Forlag Taylor & Francis Ltd

Kategori sammenhænge