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It Service Management
- Iso/Iec 20000: 2018 - Introduction and Implementation Guide
Engelsk
Bogcover for It Service Management af Van Haren Publishing, 9789401807012
Specifikationer
Sprog:
Engelsk
Sider:
75
ISBN-13:
9789401807012
Indbinding:
Paperback
Udgave:
2
ISBN-10:
9401807019
Kategori:
Udg. Dato:
26 okt 2020
Størrelse i cm:
19,4 x 24,4 x 0,8
Forlag:
Oplagsdato:
26 okt 2020
Forfatter(e):

It Service Management

- Iso/Iec 20000: 2018 - Introduction and Implementation Guide
Engelsk
Paperback 2020
Format:

Bog beskrivelse

''The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

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Specifikationer
Sprog:
Engelsk
Sider:
75
ISBN-13:
9789401807012
Indbinding:
Paperback
Udgave:
2
ISBN-10:
9401807019
Kategori:
Udg. Dato:
26 okt 2020
Størrelse i cm:
19,4 x 24,4 x 0,8
Forlag:
Oplagsdato:
26 okt 2020
Forfatter(e):
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