Store besparelser
Hurtig levering
Fri fragt over 499,-
Gemte
Log ind
0
Kurv
Kurv
It Service Management
- Iso/Iec 20000: 2018 - Introduction and Implementation Guide
Engelsk Paperback

It Service Management

- Iso/Iec 20000: 2018 - Introduction and Implementation Guide
Engelsk Paperback

247 kr
Tilføj til kurv
Sikker betaling
6 - 8 hverdage

Om denne bog

'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Product detaljer
Sprog:
Engelsk
Sider:
75
ISBN-13:
9789401807012
Indbinding:
Paperback
Udgave:
2
ISBN-10:
9401807019
Kategori:
Udg. Dato:
26 okt 2020
Længde:
8mm
Bredde:
244mm
Højde:
194mm
Forlag:
Van Haren Pub
Oplagsdato:
26 okt 2020
Forfatter(e):
Oversætter:
Finder produkter...