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Keeping Score
- Using the Right Metrics to Drive World Class Performance
Engelsk
Bogcover for Keeping Score af Mark Graham Brown, 9781563273551
Specifikationer
Sprog:
Engelsk
Sider:
224
ISBN-13:
9781563273551
Indbinding:
Paperback
ISBN-10:
1563273551
Udg. Dato:
30 okt 2006
Størrelse i cm:
22,7 x 15,2 x 1,2
Oplagsdato:
30 okt 2006
Forfatter(e):

Keeping Score

- Using the Right Metrics to Drive World Class Performance
Engelsk
Paperback 2006
Format:

Bog beskrivelse
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
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Specifikationer
Sprog:
Engelsk
Sider:
224
ISBN-13:
9781563273551
Indbinding:
Paperback
ISBN-10:
1563273551
Udg. Dato:
30 okt 2006
Størrelse i cm:
22,7 x 15,2 x 1,2
Oplagsdato:
30 okt 2006
Forfatter(e):
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