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Keeping Score

- Using the Right Metrics to Drive World Class Performance
Af: Mark Graham Brown Engelsk Paperback

Keeping Score

- Using the Right Metrics to Drive World Class Performance
Af: Mark Graham Brown Engelsk Paperback
Tjek vores konkurrenters priser
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
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In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
Produktdetaljer
Sprog: Engelsk
Sider: 224
ISBN-13: 9781563273551
Indbinding: Paperback
Udgave:
ISBN-10: 1563273551
Udg. Dato: 30 okt 2006
Længde: 12mm
Bredde: 152mm
Højde: 227mm
Forlag: Taylor & Francis Inc
Oplagsdato: 30 okt 2006
Forfatter(e): Mark Graham Brown
Forfatter(e) Mark Graham Brown


Kategori Produktionsstyring og kvalitetsledelse


ISBN-13 9781563273551


Sprog Engelsk


Indbinding Paperback


Sider 224


Udgave


Længde 12mm


Bredde 152mm


Højde 227mm


Udg. Dato 30 okt 2006


Oplagsdato 30 okt 2006


Forlag Taylor & Francis Inc

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