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Linguistic Ethnography of a Multilingual Call Center
- London Calling
Engelsk
Bogcover for Linguistic Ethnography of a Multilingual Call Center af Johanna Woydack, 9783030066390
Specifikationer
Sprog:
Engelsk
Sider:
214
ISBN-13:
9783030066390
Indbinding:
Paperback
ISBN-10:
3030066398
Udg. Dato:
3 jan 2019
Størrelse i cm:
21,0 x 14,8
Oplagsdato:
3 jan 2019
Forfatter(e):

Linguistic Ethnography of a Multilingual Call Center

- London Calling
Engelsk
Paperback 2019
Format:

Bog beskrivelse
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
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Specifikationer
Sprog:
Engelsk
Sider:
214
ISBN-13:
9783030066390
Indbinding:
Paperback
ISBN-10:
3030066398
Udg. Dato:
3 jan 2019
Størrelse i cm:
21,0 x 14,8
Oplagsdato:
3 jan 2019
Forfatter(e):
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