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ManageFirst
- Customer Service with Online Exam Voucher
Engelsk Paperback
ManageFirst
- Customer Service with Online Exam Voucher
Engelsk Paperback

597 kr
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6 - 8 hverdage

Om denne bog

Appropriate for CUSTOMER SERVICE courses within Culinary Arts and Hospitality Management departments.

 

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

 

The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

 

This textbook includes an online testing voucher to be used with the online version of the ManageFirst certification exam.

Product detaljer
Sprog:
Engelsk
Sider:
240
ISBN-13:
9780132724548
Indbinding:
Paperback
Udgave:
2
ISBN-10:
0132724545
Udg. Dato:
13 aug 2012
Længde:
100mm
Bredde:
100mm
Højde:
100mm
Forlag:
Pearson Education (US)
Oplagsdato:
13 aug 2012
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