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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Engelsk
Bogcover for Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations af Kent Seltman, Leonard Berry, 9781260011838
Specifikationer
Sprog:
Engelsk
Sider:
304
ISBN-13:
9781260011838
Indbinding:
Paperback
ISBN-10:
1260011836
Kategori:
Udg. Dato:
16 jun 2017
Størrelse i cm:
15,2 x 22,8 x 2,1
Oplagsdato:
16 jun 2017
Forfatter(e):

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Engelsk
Paperback 2017
Format:

Bog beskrivelse

The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.





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Specifikationer
Sprog:
Engelsk
Sider:
304
ISBN-13:
9781260011838
Indbinding:
Paperback
ISBN-10:
1260011836
Kategori:
Udg. Dato:
16 jun 2017
Størrelse i cm:
15,2 x 22,8 x 2,1
Oplagsdato:
16 jun 2017
Forfatter(e):
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