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Managing People For Service Advantage
Engelsk
Bogcover for Managing People For Service Advantage af Jochen Wirtz, 9781944659332
Specifikationer
Sprog:
Engelsk
Sider:
91
ISBN-13:
9781944659332
Indbinding:
Paperback
ISBN-10:
1944659331
Udg. Dato:
15 nov 2017
Størrelse i cm:
Serie:
Winning In Service Markets Series
Oplagsdato:
15 nov 2017
Forfatter(e):

Managing People For Service Advantage

Engelsk
Paperback 2017
Format:

Bog beskrivelse
Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
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Specifikationer
Sprog:
Engelsk
Sider:
91
ISBN-13:
9781944659332
Indbinding:
Paperback
ISBN-10:
1944659331
Udg. Dato:
15 nov 2017
Størrelse i cm:
Serie:
Winning In Service Markets Series
Oplagsdato:
15 nov 2017
Forfatter(e):
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