Store besparelser
Hurtig levering
Fri fragt over 499,-
Gemte
Log ind
0
Kurv
Kurv
Mastering Civility
- A Manifesto for the Workplace
Engelsk Paperback

Mastering Civility

- A Manifesto for the Workplace
Engelsk Paperback

159 kr
Tilføj til kurv
Sikker betaling
6 - 8 hverdage

Om denne bog

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can''t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line.

In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Product detaljer
Sprog:
Engelsk
Sider:
240
ISBN-13:
9781478947899
Indbinding:
Paperback
Udgave:
ISBN-10:
1478947896
Udg. Dato:
29 dec 2016
Længde:
17mm
Bredde:
272mm
Højde:
140mm
Forlag:
Little, Brown & Company
Oplagsdato:
29 dec 2016
Forfatter(e):
Finder produkter...
Kategori sammenhænge