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Measuring Business Excellence
Engelsk
Bogcover for Measuring Business Excellence af Gopal K. Kanji, 9781138863996
Specifikationer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9781138863996
Indbinding:
Paperback
ISBN-10:
1138863998
Udg. Dato:
9 jun 2015
Størrelse i cm:
23,4 x 15,6
Oplagsdato:
9 jun 2015
Forfatter(e):

Measuring Business Excellence

Engelsk
Paperback 2015
Format:

Bog beskrivelse
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

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Specifikationer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9781138863996
Indbinding:
Paperback
ISBN-10:
1138863998
Udg. Dato:
9 jun 2015
Størrelse i cm:
23,4 x 15,6
Oplagsdato:
9 jun 2015
Forfatter(e):
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