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Measuring Customer Service Effectiveness
Engelsk
Bogcover for Measuring Customer Service Effectiveness af Sarah Cook, 9781138256200
Specifikationer
Sprog:
Engelsk
Sider:
174
ISBN-13:
9781138256200
Indbinding:
Paperback
ISBN-10:
113825620X
Kategori:
Udg. Dato:
6 mar 2017
Størrelse i cm:
17,3 x 24,6 x 1,4
Oplagsdato:
6 mar 2017
Forfatter(e):

Measuring Customer Service Effectiveness

Engelsk
Paperback 2017
Format:

Bog beskrivelse
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook''s down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation''s service effectiveness straight away.
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Specifikationer
Sprog:
Engelsk
Sider:
174
ISBN-13:
9781138256200
Indbinding:
Paperback
ISBN-10:
113825620X
Kategori:
Udg. Dato:
6 mar 2017
Størrelse i cm:
17,3 x 24,6 x 1,4
Oplagsdato:
6 mar 2017
Forfatter(e):
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