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Perfect Phrases for Customer Service, Second Edition
Engelsk Paperback
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Perfect Phrases for Customer Service, Second Edition
Engelsk Paperback

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You''ve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers
Product detaljer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9780071745062
Indbinding:
Paperback
Udgave:
2
ISBN-10:
0071745068
Kategori:
Udg. Dato:
16 jan 2011
Længde:
16mm
Bredde:
132mm
Højde:
203mm
Forlag:
McGraw-Hill Education - Europe
Oplagsdato:
16 jan 2011
Forfatter(e):
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