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Raving Fans!
Engelsk
Bogcover for Raving Fans! af Sheldon Bowles, Kenneth Blanchard, 9780006530695
Specifikationer
Sprog:
Engelsk
Sider:
160
ISBN-13:
9780006530695
Indbinding:
Paperback
ISBN-10:
0006530699
Kategori:
Udg. Dato:
15 jun 1998
Størrelse i cm:
19,6 x 12,9 x 0,8
Oplagsdato:
15 jun 1998

Raving Fans!

Engelsk
Paperback 1998
Format:

Bog beskrivelse
With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
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Specifikationer
Sprog:
Engelsk
Sider:
160
ISBN-13:
9780006530695
Indbinding:
Paperback
ISBN-10:
0006530699
Kategori:
Udg. Dato:
15 jun 1998
Størrelse i cm:
19,6 x 12,9 x 0,8
Oplagsdato:
15 jun 1998
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