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Raving Fans!

Af: Sheldon Bowles, Kenneth Blanchard Engelsk Paperback

Raving Fans!

Af: Sheldon Bowles, Kenneth Blanchard Engelsk Paperback
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With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
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With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
Produktdetaljer
Sprog: Engelsk
Sider: 160
ISBN-13: 9780006530695
Indbinding: Paperback
Udgave:
ISBN-10: 0006530699
Kategori: Kundeservice
Udg. Dato: 15 jun 1998
Længde: 8mm
Bredde: 129mm
Højde: 196mm
Forlag: HarperCollins Publishers
Oplagsdato: 15 jun 1998
Forfatter(e) Sheldon Bowles, Kenneth Blanchard


Kategori Kundeservice


ISBN-13 9780006530695


Sprog Engelsk


Indbinding Paperback


Sider 160


Udgave


Længde 8mm


Bredde 129mm


Højde 196mm


Udg. Dato 15 jun 1998


Oplagsdato 15 jun 1998


Forlag HarperCollins Publishers

Kategori sammenhænge