Store besparelser
Hurtig levering
Fri fragt over 499,-
Gemte
Log ind
0
Kurv
Kurv
Service Encounters in Tourism, Events and Hospitality
- Staff Perspectives
Engelsk
Bogcover for Service Encounters in Tourism, Events and Hospitality af Miriam Firth, 9781845417260
Specifikationer
Sprog:
Engelsk
Sider:
208
ISBN-13:
9781845417260
Indbinding:
Paperback
ISBN-10:
1845417267
Udg. Dato:
30 jan 2020
Størrelse i cm:
15,4 x 23,4 x 1,1
Serie:
Aspects of Tourism
Oplagsdato:
30 jan 2020
Forfatter(e):

Service Encounters in Tourism, Events and Hospitality

- Staff Perspectives
Engelsk
Paperback 2020
Format:

Bog beskrivelse

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.

... Vis mere

Hos Booktok
295 kr
Læg i kurv nu
Sikker betaling
6 - 8 hverdage

Specifikationer
Sprog:
Engelsk
Sider:
208
ISBN-13:
9781845417260
Indbinding:
Paperback
ISBN-10:
1845417267
Udg. Dato:
30 jan 2020
Størrelse i cm:
15,4 x 23,4 x 1,1
Serie:
Aspects of Tourism
Oplagsdato:
30 jan 2020
Forfatter(e):
Finder produkter...
Kategori sammenhænge