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Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)

Af: Claire Agutter Engelsk Paperback

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)

Af: Claire Agutter Engelsk Paperback
Tjek vores konkurrenters priser

The official guide for the EXIN SIAM™ Foundation certification

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

Tjek vores konkurrenters priser
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Tjek vores konkurrenters priser

The official guide for the EXIN SIAM™ Foundation certification

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

Produktdetaljer
Sprog: Engelsk
Sider: 224
ISBN-13: 9781787783102
Indbinding: Paperback
Udgave:
ISBN-10: 1787783103
Udg. Dato: 20 jul 2021
Længde: 18mm
Bredde: 298mm
Højde: 210mm
Forlag: IT Governance Publishing
Oplagsdato: 20 jul 2021
Forfatter(e): Claire Agutter
Forfatter(e) Claire Agutter


Kategori Produktionsstyring og kvalitetsledelse


ISBN-13 9781787783102


Sprog Engelsk


Indbinding Paperback


Sider 224


Udgave


Længde 18mm


Bredde 298mm


Højde 210mm


Udg. Dato 20 jul 2021


Oplagsdato 20 jul 2021


Forlag IT Governance Publishing

Kategori sammenhænge