Store besparelser
Hurtig levering
Fri fragt over 499,-
Gemte
Log ind
0
Kurv
Kurv
Service Leadership
- Leading with Competence, Character and Care in the Service Economy
Engelsk
Bogcover for Service Leadership af A. Reza Hoshmand, Po Chung, 9781032009575
Specifikationer
Sprog:
Engelsk
Sider:
190
ISBN-13:
9781032009575
Indbinding:
Paperback
ISBN-10:
1032009578
Udg. Dato:
16 aug 2021
Størrelse i cm:
15,5 x 23,3 x 1,5
Oplagsdato:
16 aug 2021
Forfatter(e):

Service Leadership

- Leading with Competence, Character and Care in the Service Economy
Engelsk
Paperback 2021
Format:

Bog beskrivelse

Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.

Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.

Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

... Vis mere

Forlags Vejl. pris
675,71 kr
Hos Booktok
583 kr
spar 14%
Læg i kurv nu
Sikker betaling
23 - 25 hverdage

Specifikationer
Sprog:
Engelsk
Sider:
190
ISBN-13:
9781032009575
Indbinding:
Paperback
ISBN-10:
1032009578
Udg. Dato:
16 aug 2021
Størrelse i cm:
15,5 x 23,3 x 1,5
Oplagsdato:
16 aug 2021
Forfatter(e):
Finder produkter...
Kategori sammenhænge