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Service Science
- Analysis and Improvement of Business Processes
Engelsk
Bogcover for Service Science af John Maleyeff, 9780367336035
Specifikationer
Sprog:
Engelsk
Sider:
218
ISBN-13:
9780367336035
Indbinding:
Paperback
ISBN-10:
0367336030
Udg. Dato:
4 aug 2020
Størrelse i cm:
15,3 x 22,8 x 1,7
Oplagsdato:
4 aug 2020
Forfatter(e):

Service Science

- Analysis and Improvement of Business Processes
Engelsk
Paperback 2020
Format:

Bog beskrivelse

To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job.

Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes.

Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields.

Online resources include Excel files that act as templates to help with quantitative analysis routines.

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Specifikationer
Sprog:
Engelsk
Sider:
218
ISBN-13:
9780367336035
Indbinding:
Paperback
ISBN-10:
0367336030
Udg. Dato:
4 aug 2020
Størrelse i cm:
15,3 x 22,8 x 1,7
Oplagsdato:
4 aug 2020
Forfatter(e):
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