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The Best Service is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Engelsk Hardback
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The Best Service is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Engelsk Hardback

339 kr
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Om denne bog
Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.
Product detaljer
Sprog:
Engelsk
Sider:
336
ISBN-13:
9780470189085
Indbinding:
Hardback
Udgave:
ISBN-10:
0470189088
Kategori:
Udg. Dato:
9 apr 2008
Længde:
31mm
Bredde:
157mm
Højde:
233mm
Forlag:
John Wiley & Sons Inc
Oplagsdato:
9 apr 2008
Forfatter(e):
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