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The Customer Success Pioneer
- The first 12 months of your journey into growth
Engelsk
Bogcover for The Customer Success Pioneer af Kellie Lucas, 9781788600392
Specifikationer
Sprog:
Engelsk
Sider:
288
ISBN-13:
9781788600392
Indbinding:
Paperback
ISBN-10:
1788600398
Udg. Dato:
25 okt 2019
Størrelse i cm:
14,0 x 21,7 x 2,0
Oplagsdato:
25 okt 2019
Forfatter(e):

The Customer Success Pioneer

- The first 12 months of your journey into growth
Engelsk
Paperback 2019
Format:

Bog beskrivelse

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!*
  • Are you a Customer Success Executive or making your way up the Customer Success ladder?
  • Do you want to transform churn into maximum recurring revenue and growth?
  • Are you looking for a clear route to an established framework?
  • Are you determined to be proactive, rather than constantly firefighting, with your customers?
  • Is your company invested in or implementing a customer-focused philosophy?

If you answered yes to any of these questions, this book is for you!

Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.

The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.
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Specifikationer
Sprog:
Engelsk
Sider:
288
ISBN-13:
9781788600392
Indbinding:
Paperback
ISBN-10:
1788600398
Udg. Dato:
25 okt 2019
Størrelse i cm:
14,0 x 21,7 x 2,0
Oplagsdato:
25 okt 2019
Forfatter(e):
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