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The Experience
- How to Wow Your Customers and Create a Passionate Workplace
Engelsk
Bogcover for The Experience af Lior Arussy, 9781578203062
Specifikationer
Sprog:
Engelsk
Sider:
128
ISBN-13:
9781578203062
Indbinding:
Hardback
ISBN-10:
1578203066
Kategori:
Udg. Dato:
10 jan 2002
Størrelse i cm:
16,0 x 23,8 x 1,6
Oplagsdato:
10 jan 2002
Forfatter(e):

The Experience

- How to Wow Your Customers and Create a Passionate Workplace
Engelsk
Hardback 2002
Format:

Bog beskrivelse
An important read for all company managers who value their customers. Companies rush to reduce costs and automate services, turning relationships into an efficiency machine. The problem is that relationships are not about efficiency, they are about a human touch. One cannot automate relationships. Relationships and experiences can be created only by humans. This book is about building sustainable relationships through positive experiences. It is a journey of a manager who discovers that people come first and tools come second. It is based on realizing that the key to the future customer experience is well rooted in the way old neighborhood stores used to deliver personal service, one customer at a time, one experience at a time.
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Specifikationer
Sprog:
Engelsk
Sider:
128
ISBN-13:
9781578203062
Indbinding:
Hardback
ISBN-10:
1578203066
Kategori:
Udg. Dato:
10 jan 2002
Størrelse i cm:
16,0 x 23,8 x 1,6
Oplagsdato:
10 jan 2002
Forfatter(e):
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