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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Engelsk
Bogcover for The Practical Guide to Achieving Customer Satisfaction in Events and Hotels af Adrian Martin, Philip Berners, 9780367723859
Specifikationer
Sprog:
Engelsk
Sider:
180
ISBN-13:
9780367723859
Indbinding:
Paperback
ISBN-10:
0367723859
Kategori:
Udg. Dato:
18 jul 2022
Størrelse i cm:
15,4 x 23,4 x 1,8
Oplagsdato:
18 jul 2022
Forfatter(e):

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

Engelsk
Paperback 2022
Format:

Bog beskrivelse

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.

Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers.

This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.

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Specifikationer
Sprog:
Engelsk
Sider:
180
ISBN-13:
9780367723859
Indbinding:
Paperback
ISBN-10:
0367723859
Kategori:
Udg. Dato:
18 jul 2022
Størrelse i cm:
15,4 x 23,4 x 1,8
Oplagsdato:
18 jul 2022
Forfatter(e):
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