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The Reign of the Customer
- Customer-Centric Approaches to Improving Satisfaction
Af: David VanAmburg, Claes Fornell, Forrest V. Morgeson III, G. Tomas M. Hult
Engelsk
Bogcover for The Reign of the Customer af David VanAmburg, Claes Fornell, Forrest V. Morgeson III, G. Tomas M. Hult, 9783030135614
Specifikationer
Sprog:
Engelsk
Sider:
211
ISBN-13:
9783030135614
Indbinding:
Hardback
ISBN-10:
3030135616
Kategori:
Udg. Dato:
28 mar 2020
Størrelse i cm:
23,5 x 15,5
Forlag:
Oplagsdato:
28 mar 2020
Forfatter(e):
Genre:

The Reign of the Customer

- Customer-Centric Approaches to Improving Satisfaction
Af: David VanAmburg, Claes Fornell, Forrest V. Morgeson III, G. Tomas M. Hult
Engelsk
Hardback 2020
Format:
Hardback
Bog beskrivelse
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience.

This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
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Specifikationer
Sprog:
Engelsk
Sider:
211
ISBN-13:
9783030135614
Indbinding:
Hardback
ISBN-10:
3030135616
Kategori:
Udg. Dato:
28 mar 2020
Størrelse i cm:
23,5 x 15,5
Forlag:
Oplagsdato:
28 mar 2020
Forfatter(e):
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