The Tech Professional's Guide to Communicating in a Global Workplace

Information technologists are increasingly being made part of global teams, and are confronting the challenges of communicating across a variety of linguistic and cultural boundaries. This book helps you know what to say, what not to say, and even where to sit in meetings and in social situations. The Tech Professional's Guide to Communicating in a Global Workplace shows you how to effectively communicate across a variety of different cultures within and across organizations. You will become aware of cultural differences from one country or region to another, between various groups at the local level, and across groups such as developers to DBAs, IT staff to business people, women to men, people approaching retirement to people coming into the organization fresh out of college, and more. The author provides her personal experiences and shares anecdotes as well as lessons learned, key takeaways, and references for further reading. Whether it is face to face, over the phone, via email or instant messenger, or in a presentation, meeting, or report, the ability to communicate effectively is critical. What You'll LearnConcisely communicate with the right audience in the right wayWrite emails that are understood and get the results you wantImprove personal reputation as an effective communicatorCommunicate across cultural boundaries without offendingPresent the desired impression in business situationsGrow professionally by adjusting your communication styleWho This Book Is ForProgrammers and system administrators, including database administrators