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The Whitehall Effect
- How Whitehall Became the Enemy of Great Public Services and What We Can Do about It
Af: John Seddon
Engelsk
Bogcover for The Whitehall Effect af John Seddon, 9781909470477
Specifikationer
Sprog:
Engelsk
ISBN-13:
9781909470477
Indbinding:
Paperback
ISBN-10:
1909470473
Kategori:
Udg. Dato:
5 nov 2014
Størrelse i cm:
15,3 x 22,9 x 1,6
Forlag:
Oplagsdato:
5 nov 2014
Forfatter(e):
Genre:

The Whitehall Effect

- How Whitehall Became the Enemy of Great Public Services and What We Can Do about It
Af: John Seddon
Engelsk
Paperback 2014
Format:
Paperback
Bog beskrivelse
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there''s been massive investment in public sector ''improvement'', ''customer choice'' has been increased and new targets have been set and refined.But our experience is that things haven''t changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in ''deliverology... these are all wrong-headed ideas and yet they have underpinned this government''s attempts to reform the public sector.In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn''t our money that was being wasted.In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It''s an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.
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Specifikationer
Sprog:
Engelsk
ISBN-13:
9781909470477
Indbinding:
Paperback
ISBN-10:
1909470473
Kategori:
Udg. Dato:
5 nov 2014
Størrelse i cm:
15,3 x 22,9 x 1,6
Forlag:
Oplagsdato:
5 nov 2014
Forfatter(e):
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