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Trusted
- The human approach to building outstanding client relationships in a digitised world
Engelsk Paperback
Trusted
- The human approach to building outstanding client relationships in a digitised world
Engelsk Paperback

244 kr
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Om denne bog
Shortlisted for the Judges’ Choice Award, The Business Book Awards 2017

In a world of increasingly digitised interactions it’s more essential than ever for businesses to connect with their customers and staff on a human level.  

Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the ‘credibility thief’ is damaging that trust and, ultimately, your profits.

Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors’ work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company’s ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.
Product detaljer
Sprog:
Engelsk
Sider:
232
ISBN-13:
9781910056554
Indbinding:
Paperback
Udgave:
ISBN-10:
1910056553
Kategori:
Udg. Dato:
16 nov 2017
Længde:
23mm
Bredde:
216mm
Højde:
139mm
Forlag:
Practical Inspiration Publishing
Oplagsdato:
16 nov 2017
Forfatter(e):
Kategori sammenhænge