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Customer Service in Libraries
- Best Practices
Engelsk Paperback
Customer Service in Libraries
- Best Practices
Engelsk Paperback

612 kr
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Om denne bog
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Product detaljer
Sprog:
Engelsk
Sider:
118
ISBN-13:
9780810887480
Indbinding:
Paperback
Udgave:
ISBN-10:
0810887487
Kategori:
Udg. Dato:
13 feb 2013
Længde:
11mm
Bredde:
163mm
Højde:
228mm
Forlag:
Scarecrow Press
Oplagsdato:
13 feb 2013
Forfatter(e):
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