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  3. Sociolingvistik

(Im)politeness at a Slovenian Call Centre

- A Cross-Media Examination
Af: Sara Orthaber Engelsk Hardback

(Im)politeness at a Slovenian Call Centre

- A Cross-Media Examination
Af: Sara Orthaber Engelsk Hardback
Tjek vores konkurrenters priser
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian languageCovers mediated service interactions, such as requests and complaints across three different mediaProvides in-depth insights into communication within a contemporary business environment
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This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian languageCovers mediated service interactions, such as requests and complaints across three different mediaProvides in-depth insights into communication within a contemporary business environment
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Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 346
ISBN-13: 9783031433191
Indbinding: Hardback
Udgave:
ISBN-10: 303143319X
Kategori: Sociolingvistik
Udg. Dato: 3 okt 2023
Længde: 0mm
Bredde: 155mm
Højde: 235mm
Forlag: Springer International Publishing AG
Oplagsdato: 3 okt 2023
Forfatter(e): Sara Orthaber
Forfatter(e) Sara Orthaber

Kategori Sociolingvistik

ISBN-13 9783031433191

Sprog Engelsk

Indbinding Hardback

Sider 346

Udgave

Længde 0mm

Bredde 155mm

Højde 235mm

Udg. Dato 3 okt 2023

Oplagsdato 3 okt 2023

Forlag Springer International Publishing AG

Kategori sammenhænge