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The Measure of Library Excellence
- Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Engelsk Paperback
The Measure of Library Excellence
- Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Engelsk Paperback

517 kr
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Om denne bog

Today''s libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization''s infrastructure, performance management and fact-based decision making.

Product detaljer
Sprog:
Engelsk
Sider:
220
ISBN-13:
9780786430369
Indbinding:
Paperback
Udgave:
ISBN-10:
0786430362
Udg. Dato:
30 nov 2007
Længde:
0mm
Bredde:
0mm
Højde:
0mm
Forlag:
McFarland & Co Inc
Oplagsdato:
30 nov 2007
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